Refund policy

Return window: We accept returns within 14 days of the delivery date. Because this is a personal-care/oral-hygiene product, items must be unused, unopened, and in original packaging to be eligible for a change-of-mind return.

Damaged or defective items: If your flosser arrives damaged, defective, or not working as expected, contact us at glowhaussolace@outlook.com within 14 days of delivery with your order number and a photo or video of the issue. We'll issue a replacement or refund at no additional cost — in most cases you won't need to send the item back.

How to start a return: Email glowhaussolace@outlook.com with your order number and reason. Once approved, we'll provide return instructions (change-of-mind) or process your replacement/refund directly (defects).

Refunds: Issued to your original payment method within 5–10 business days of approval. Your bank may take additional time to post it.

Return shipping cost: Defective/damaged — usually no return needed, and we cover it if one is required. Change-of-mind — customer pays return shipping.

Non-returnable: Opened/used items outside a defect, and requests made after 14 days.